Terms of Service

These Terms of Service ("Terms") govern your use of the Innaun IT website at innaun.com and any services provided by Innaun Private Limited ("Innaun", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Innaun

Innaun IT is operated by Innaun Private Limited (Sri Lanka) and Innaun Limited (United Kingdom). Innaun Private Limited is a company incorporated under the laws of Sri Lanka, with its registered office at 94/1, Galle Road, Colombo-06, Sri Lanka. We provide web development, UI/UX design, digital marketing, and IT infrastructure services to businesses in Sri Lanka, the United Kingdom, and internationally.

2. Use of this website

You agree to use this website only for lawful purposes and in a manner that does not:

• Infringe the rights of any third party
• Transmit any unsolicited or unauthorised advertising material
• Introduce viruses, malware, or other malicious code
• Attempt to gain unauthorised access to any part of our systems
• Scrape, crawl, or harvest content without our express written consent

We reserve the right to terminate or restrict access to the website for any user who violates these Terms.

3. Services and engagement

All services provided by Innaun are subject to a separate written agreement, proposal, or Statement of Work ("SOW") agreed between Innaun and the client. These Terms apply to the general use of the website and initial enquiry process. Specific project terms, deliverables, timelines, and fees are defined in individual client agreements.

Submitting a contact form or quote request does not constitute a binding contract. A project engagement begins only upon execution of a signed proposal or agreement and receipt of any applicable deposit.

4. Intellectual property

Our content

All content on this website — including text, graphics, logos, icons, images, and code — is the property of Innaun Private Limited or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written permission.

Client deliverables

Upon full payment of all invoices, intellectual property rights for bespoke deliverables (such as custom code, design assets, and website files) created specifically for a client are transferred to that client, as detailed in the relevant project agreement. Third-party components (frameworks, libraries, stock assets, licensed fonts) remain subject to their respective licence terms.

5. Pricing and payment

We do not publish pricing on this website. All pricing is provided through individual quotations based on project scope, complexity, and timeline. Quoted prices are valid for 30 days from the date of issue unless otherwise stated.

Payment terms are specified in each project agreement. Late payment may result in suspension of work. Innaun reserves the right to charge interest on overdue invoices at the rate of 2% per month from the due date.

6. Client responsibilities

Clients engaging Innaun's services agree to:

• Provide accurate, complete, and timely information required for the project
• Supply all necessary assets, credentials, and approvals within agreed timeframes
• Nominate a primary point of contact with authority to make project decisions
• Provide feedback and sign-offs within the timelines agreed in the project plan
• Ensure all materials provided to Innaun do not infringe any third-party rights

Delays caused by client-side factors (late content, approval delays, scope changes) may result in revised timelines and, where material, revised fees.

7. Confidentiality

Both parties agree to keep confidential any proprietary information, business data, or trade secrets disclosed during the course of an engagement. This obligation survives the termination of any project agreement for a period of 3 years, unless the information becomes publicly available through no fault of either party.

8. Warranties and disclaimers

We make reasonable efforts to ensure the information on this website is accurate and up to date, but we provide it on an "as is" basis without warranties of any kind, express or implied. We do not warrant that:

• The website will be uninterrupted or error-free at all times
• Any content is free from viruses or other harmful components
• The website will meet your specific requirements

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be excluded by law.

9. Limitation of liability

To the maximum extent permitted by applicable law, Innaun's total liability to you for any claim arising from use of this website or our services shall not exceed the total fees paid by you to Innaun in the 12 months prior to the claim.

We are not liable for any indirect, incidental, consequential, or special damages, including loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

10. Third-party links and services

Our website may link to third-party websites. These links are provided for convenience only and do not imply endorsement. We are not responsible for the content, privacy practices, or availability of any third-party site.

Our services may incorporate third-party software, platforms, or APIs. We are not liable for disruptions, changes, or discontinuation of third-party services that affect deliverables.

11. Termination

Either party may terminate a project engagement as specified in the relevant project agreement. Innaun reserves the right to terminate or suspend access to this website without notice if we believe you are in breach of these Terms.

On termination, all outstanding fees become immediately due and payable. Work completed up to the point of termination may be retained or invoiced at our discretion, as detailed in the project agreement.

12. Governing law and disputes

These Terms and any disputes arising from them are governed by the laws of Sri Lanka. Both parties agree to submit to the exclusive jurisdiction of the courts of Sri Lanka for the resolution of any disputes, except where applicable consumer protection laws in the client's jurisdiction require otherwise.

We encourage clients to contact us directly in the first instance to resolve any concerns before initiating formal proceedings: info@innaun.com

13. Changes to these Terms

We may update these Terms from time to time by posting a revised version on this page. The "last updated" date at the top will reflect the most recent revision. Continued use of the website or our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For any questions about these Terms, please contact us:

Innaun Private Limited
94/1, Galle Road, Colombo-06
Sri Lanka
Email: info@innaun.com
Tel: +94 11 227 8788